Quality Assurance Manager-Kailua Kona

Company Name:
Wyndham Worldwide
Title: Quality Assurance Manager-Kailua Kona
Location: United States of America-Hawaii-Kailua-Kona
Requisition ID: 1404610
Description:
Summary:
The Quality Assurance Manager follows Best Practices to include completing sales documents for WVO owners, evaluates and trains the QA Team, supports Sales Leaders and Sales Teams through training, retention and compliance evaluations and reporting. Additional responsibilities include working with the Sales team on completing after sale follow-up activities, providing on-going product knowledge training for sales teams, monitoring, rescission rates, and communicating results to site leader. The QAM reviews and analyzes rescission information, information, observes sales floor, completes reports, and assesses program progress. The QAM partners with all site departments to support sales.
Assist sales in accomplishing compliance and retention goals
Completes closing for all sales professionals
Utilizes closing opportunity to identify areas needing improvement for sales professional
Partners with team and site leadership to develop successful training activities including observation reviews, presentation rides, and other activities
Serve as QA according to Sales Quality Assurance Best Practices
Completes owner follow up during after rescission period involving sales participation as necessary.
Provides management continuous feedback evaluating program success
Basic Qualifications:
12 months Sales experience
12 months Traning experience
Basic computer skills
Excellent verbal and written communication skills
Preferred Qualifications:
Real estate/timeshare/notary license as per state requirements
WVO Sales experience
WVO product knowledge expertise
Expert verbal and written communication skills
Job: Quality Assurance

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