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Assistant Store Manager I

Company Name:
OfficeMax
Leads, coaches and motivates associates, while creating a culture
that builds trust, brand loyalty and exceptional service delivery.
Creates and manages a sales focused environment through the training
and development of associates. Accountable for the assessment and
development of all Sales and Services Managers.
Deliver exceptional customer service by observing, listening,
interacting and following up with customers to ensure satisfaction
and issue resolution. Builds a culture which drive sales through
motivating associates to be product experts and customer focused.
Acts as Sales Leader and a role model for superior customer service
by demonstrating an understanding and high degree of proficiency using
the Office Depot sales principles. Proactively observes, coaches,
and provides feedback to associates on their proficiency in applying
Office Depot sales# principles.
Responsible for increasing sales and profitability through conversion,
AOV (Average Order Value), and customer satisfaction improvement across
all categories.
Executes on new product launches, including services and product
protection plans. Drives merchandising sales contests.
In the absence of Store Manager, manages inventory/inventory levels,
assets and expenses within the store by applying financial controls
and routinely reviewing all operational processes including receiving,
data entry, cash handling, and payroll control. Will also be
responsible for managing merchandise flow-through and replenishment
processes.
Consistently maintains store appearance to company guidelines and
keep in a neat, clean, well-stocked environment. Adhere to all
standards related to signage labeling and merchandise presentation.
Responsible for managing performance, talent assessment, development
and recognition of associates. Manages the performance appraisal
process by delivering timely and valuable developmental feedback and
reviews to all associates. Supports an environment that encourages
creative thinking and risk taking. Provides direction, coaching, and
real time counsel related to all associate performance issues. Manages
conflict effectively. Drives the recruitment, retention and
development of a diverse range of talented people by participating
in the interviewing and selection process.
Leads daily, weekly, and monthly store meetings to ensure the
accurate communication of company policies and procedures, as well
as updates to the daily operations of the store. Ensures associate
understanding of company benefits, directives, and other programs.
Obtains and maintains Sales Leader certification. Completes all
management training; including (but not limited to) Anti-Harassment,
Code of Ethics, etc. Adheres to OSHA, Worker#s Compensation, wage and
hour, I-9 compliance and other legal requirements.
Performs other duties as assigned.
Additional Requirements:
Level of Formal Education: High School diploma or equivalent,
Bachelor#s degree preferred
Area of Study: Business, Marketing, Retail Management,
or other related field preferred
Years of Experience: Minimum 2 years of experience in
related field
Type of Experience: Minimum two years of experience in
retail, including management and/or
supervisory in a sales driven customer
oriented company.
Special Certifications: Sales Leader certification applicable to
role.
Technical Competencies: Coaches / Motivates, Conflict Management,
Problem Solving, Drives for Results,
Directing Others, Decision Quality,
Business Acumen, Collaboration / Team
Spirit, Accountable, Time Management
Information Systems: Knowledge of POS, HR Systems and Work
Force Management Systems
Skills and Ability:
Must be able to effectively lead, coach and manage others in a
professional environment
Ability to positively influence
Possess excellent verbal and written communication skills.
Must be able to plan, prioritize and execute detailed
instructions in a timely and efficient manner
Demonstrated leadership capabilities, with the ability to work
independently, as well as with others
Must possess sound judgment and people management abilities
Must be adaptable to a changing environment and able to
consistently achieve goals despite stress and ambiguity
Must possess the ability to use computers and technology for
information, and to access information necessary to complete
the job
Must possess ability to process information/merchandise through
POS register system
Personal Attributes:
Positive and Engaging
Action Oriented
Integrity & Trust
Demonstrate passion for the brand, products, services
and solutions offered to our customers
Other/Preferred: Behavioral Competencies - Coaches / Motivates,
Conflict Management, Problem Solving, Drives for Results, Directing
Others, Decision Quality, Business Acumen, Collaboration/Team
Spirit, Accountable, Time Management
The Assistant Store Manager I will partner with the Store Manager to
drive the overall customer, and sales and service culture within the
location. He/she will assist in the day to day operations, and work
with the Store Manager to develop overall store strategies and
tactics to achieve sales, service and operational performance goals.
The person in this role also has accountability for driving sales
training to ensure appropriate Office Depot Inc.#s selling techniques
are executed. This position develops talent, provides positive and
constructive feedback, and appropriate coaching and counseling. The
person in this role will lead, motivate and inspire associates to
create a customer-centric environment resulting in a memorable and
positive customer experience; building customer retention, strong
relationships, and brand awareness and loyalty. The Assistant Store
Manager I assists with the merchandising, operations and execution of
store and company standards in addition to resolving both associate
and customer relations# concerns. He/she will proactively engage with
customers to exceed their needs and work to generate revenue by driving
a sales culture. Quickly builds ongoing customer relationships and
becomes a trusted advisor. Partners with Store Manager to execute
on new product launches and develop strategies to improve conversion
and Average Order Value (AOV). Act as a Change Champion, supporting
and initiating change.
Retail

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